| To meet the responsibilities of this position, the incumbent will conduct the following essential duties and activities:
Provide overall project leadership and act as the primary contact with the customer for all project-related activities.
Plan and manage projects, ensuring the work of the project is aligned with the stated business objectives.
Work to balance the competing demands of technical resources. Ensure projects are kept on schedule and keeping both the customer and management team updated if delays are expected.
Set and manage customer expectations, managing and escalating any issues and changes.
Provide for the logistical success of projects and act as the focal point for all communications that may affect the outcome of the project. Accountable for the timeliness, cost and deliverable goals of assigned projects.
Develop scope of work and project plans for project implementation, managing the creation and implementation of detailed customer projects.
Establish and coordinate the project team identifying the role and the team member to best achieve the responsibility and/or task.
Oversee and coordinate assigned project(s) to meet technical performance, accuracy/quality, budgeting and schedule requirements to meet client deliverables.
Ensure that the configuration of the solution matches the client's desired goals.
Track, record and report project status and progress.
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