| 1. Maintains MS Project Server and Sharepoint for Projects with the guidance of Project Management Advisor. Extracts of data, builds macros to automate processes, evaluates and tests new releases fixes problem, implements new releases and fixes, migrates production data to test environments, etc.
2. Maintains TrackRecord and any other software supported by the PMO with the guidance of Project Management Advisor. Schedules rebuilds of TrackRecord, backs up and restores of data, extracts data to other software, evaluates new releases and new software, implements new releases and fixes, enhances screens, etc.
3. Designs and builds reports and other tools for the PMO and user community. Analyzes user needs, selects appropriate reporting software and thoroughly tests and validates reports and tools.
4. Updates the resource pool based on Service Ticket requests and HR reports. Works with other departments to adjust availability of resources as requested.
5. Troubleshoots software problems with department software and resolves problems. Contacts vendor as needed.
6. Documents routine processes for PMO and users. Publishes user documentation. Stores PMO documentation in secured location.
7. Documents all standard maintenance processes. Trains other department staff on these documented processes.
8. Trains new users on TrackRecord, PWA and Sharepoint. Develops training materials and documentation for end users. Assists with Project Pro training by creating a training environment and conducting some of the training.
9. Communicates with department on problems, changes and general questions. Communicates with other departments and with users regarding problems and general questions.
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