| Maintains MS Project Server and Sharepoint for Projects. Works with DBAs for backup and restore, extracts of data, building macros to automate processes, evaluation and testing of new releases and problem fixes, implementation of new releases and fixes, migration of production data to test environments, etc.
Maintains TrackRecord and any other software supported by the PMO. Schedules rebuilds of TrackRecord, backup and restore of data, extracts of data to other software, evaluation of new releases, implementation of new releases and fixes, enhancements to screens, etc.
Designs and builds reports and other tools for the PMO and user community. Analyzes user needs, selects appropriate reporting software and thoroughly tests and validates reports and tools.
Updates the resource pool based on Service Ticket requests and HR reports. Works with other departments to adjust availability of resources as requested.
Troubleshoots software problems with department software and resolves problems. Contacts vendor as needed.
Documents routine processes for PMO and users. Publishes user documentation. Stores PMO documentation in secured location.
Documents all standard maintenance processes. Trains other department staff on these documented processes.
Trains new users on TrackRecord. Develops training materials and documentation for end users. Assists with Project training by creating a training environment and conducting some of the training.
Communicates with department on problems, changes and general questions. Communicates with other departments and with users regarding problems and general questions.
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